These days, an increasing number of stores are installing kiosks where machines take orders instead of people. However, many people who were not used to using it said that it actually became more uncomfortable and difficult. Therefore, technologies that help anyone easily use kiosks are being developed.

Reporter Eom Min-jae covered the story.

When many seniors think of kiosks, they think of stress and stress.

[Seon Seok-jung/67 years old: I don’t think I’ve even tried it, but I’m not used to it, so why bother… .]

[Kim Sook-hee / 73 years old: I'm a little scared, I don't do it well... .]

Kiosks are also an object of fear for 74-year-old Ham Young-ja.

I used the newly introduced AI kiosk with Mr. Ham.

When you stand in front of the insurance claim kiosk, the camera checks your gender and age, adjusts the font size, and if it determines that you are having difficulty using it, it starts giving voice guidance through the phone receiver.

[Yes, please help me.]

[AI Voice: For now, please enter all 13 digits of your resident registration number... .]

AI recognizes voices and provides direct guidance.

[Ham Young-ja / 76 years old: Even if you look at it, you don’t really know what this means. But since they teach you, it’s a little easier because you just do what they tell you.]

[Seungjae Yoo/AI platform company representative: It involves a combination of various technologies related to dialect recognition and natural language recognition.]

There are also kiosks that provide instructions on how to use them.

[Just stay still… Americano.]

Even a slight change in the screen can be frustrating.

[This is different from before, like before… ]

[Son Ji-yeon/Nowon Digital Instructor: 'Self-order time', 'table service', I don't know what words mean... .]

You can choose a place you frequently go to, such as a coffee shop or hospital, and practice by choosing to follow or do it alone.

[Shin Jun-young/CEO of an educational kiosk company: Elderly people living today have to use a kiosk that suits their current level anyway, so we created an educational kiosk... .]

The number of kiosks in the private sector has more than tripled in the past three years.

Various technologies are being tried in various fields to break down the wall created by that technology.

(Video coverage: Kim Gyun-dong, Kang Dong-cheol, Video editing: Kim Jun-hee)

Source: SBS News

Original link: https://news.sbs.co.kr/news/endPage.do?news_id=N1007473688&plink=ORI&cooper=NAVER&plink=COPYPASTE&cooper=SBSNEWSEND