SHOPPING

Create the shortest contact point with buyers
AI solves it

Capturing the changing buying habits of customers is the most important thing in the shopping industry.
AI can provide a new experience of directly receiving and delivering addresses from outbound
and outbound customer consultations to orders, and continuously communicating with customers, and is also responsible for consulting.

We constantly strive to provide a better experience
for our customers.

Start

Through our platform, communicate with your company's legacy systems across all your company's channels to expedite order processing and delivery.

Maintain

Automate CS tasks such as ordering, returns, and exchanges with chatbots across all channels, such as web, APP, IVR, and TV, and maximize customer convenience.

Improve

Build the data and environment that can create the closest point of satisfaction with malicious customers, and provide a new experience service for friendly customers.

Convenient interworking
Easy to service

35% UP

Consultation satisfaction

As the first step, we introduced Persona AI's address bot and input tens of thousands of delivery addresses through STT and ACS.
As a result, consultation satisfaction increased by 31% and the portion of customer service work decreased by 15%.
We are supposed to provide our customers with an experience by continuously building DX environment.

Fast delivery is the lifeblood of the shopping industry

Not only product payment, but also product recommendations or location guidance according to the purchase history of returning customers, and customized content for each time and situation linked with customer data or POS can be transmitted through STT.

Build an unattended store

On a chip the size of a fingernail, our technology can work without the Internet.
In addition to product payment, it is possible to send customized content by time and situation in connection with product recommendation or location guidance according to customer revisit purchase history, and customer data or POS.

A virtual human responds

Virtual Human provides standardized services at the point of contact with customers in the CS center, while consistently building the brand that companies pursue through the model. Above all, we provide non-stop service 24 hours a day, 365 days a year.

Create new loyal digital customers

Our platform is focused on improving the customer satisfaction of companies.
Create digital customers with high loyalty to your company's services through real-time monitoring, hybrid CS function in which counselors directly participate, and real-time non-responsive automatic learning.

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