FINANCE

Start your customer-satisfying
Financial DX with AI

PERSONA AI's technology understands even the innermost thoughts of customers.
Analyze your customers with AI and provide new value.

We constantly strive to provide
a better experience for our customers

Start

Through simple authentication using our platform by communication with the banking system of all channels such as PC or mobile banking, the client can provide a service that delivers the necessary information right away without much effort to find the desired information.

Maintain

Stay up-to-date by validating and improving the quality of your data to retain new customers who start to stay by opening new channels.

Improve

Customers quickly lose interest.
Accelerate preference analysis to keep customers' new experiences stable, and further enhance new experiences through platforms such as knowledge management and meta-human.

What Korea's Best Financial Companies
Say About Persona AI

20% UP

Enhancing Loan
Consultation Services

We have implemented PERSONA AI task-processing chatbot for the financial sector, handling various counter services from inquiries and modification services to certificate issuance. By steadily expanding the chatbot's consultation areas and application channels, we aim to create an efficient work environment where human consultants can focus on high-difficulty consultations, and further advance our AI consultation platform.

Perfectly understand
your customer interactions

Get a comprehensive view of customer interactions across all channels including web, mobile, apps, and POS. This is your opportunity to capture everything from customer interests, preferred channels and services, to pain points in their journey without missing a detail.

Analyze diverse customer dispositions
and emotions

Examine the dispositions and emotions of various customers accessing different channels. Find ways to reinforce positive emotions in friendly customers and effectively respond to negative customers.

Enhance customer loyalty through satisfying consultations

Improve consultation satisfaction and strengthen customer loyalty through hybrid CS with direct consultant participation, real-time automatic learning for unattended inquiries, and monitoring features.

Migrate to the cloud
and reduce costs

Nutrisystem, a leading wellness company in the US, migrated their contact center to the cloud, reducing technology and network costs by about 20%. Implement cloud-based AI services to cut server costs and utilize resources effectively.

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