Customers

Discover the successful stories of customers who have strengthened their competitiveness with PERSONA AI

• Medical · Samsung Biologics

  By implementing a document standardization platform, we can maximize operational efficiency, enhance organizational performance, and boost employee satisfaction and creativity

• Finance · Porsche Financial Services Korea

  30% increase in customer satisfaction and 40% increase in employee satisfaction by introducing a chatbot-based digital documentation system for the first time in the premium imported car industry

• Fashion · Callaway

  Automated data collection and fitting reservations through chatbot, improving customer data collection rate by 15% and fitting reservation satisfaction by 30%

• Finance · Hanwha General Insurance

  Integration of 7 processing-type business support backbone systems with high customer consultation frequency
  Reduced phone consultation inquiries by 30% by solving related tasks at once

• Rental · Lotte Rental

  Long-term/short-term rental car, call-back inquiry, branch information, etc.
  40% improvement in consultation quality and customer satisfaction with processing-type business support

• Finance · DB Insurance

  Through AI vision board and AI phone consultation,
  Through customer service and unmanned insurance claims
  Reduced waiting time at the counter by 31% from an average of 70 minutes to 48 minutes

• IT · GS ITM

  Through a joint project that applies chatbots to ITSM, we have laid the foundation for providing convenient request services regardless of time and place. Cooperation with other product groups such as HR and ICS to apply their own platform

• Finance · Jeonbuk Bank

  Integrated phone, chat, and chatbot consultation history for financial task inquiries, changes, and certificate issuance, providing the largest processing task service in the financial sector

• Finance · KB Financial Group

  Introduce AI-based employee education system to activate self-directed competency development through online learning environment and AI tutor support

• Education · Korea Polytechnic University

  35% reduction in phone consultation inquiries during admission period and 20% reduction in consultation maintenance costs through AI automation of admission counseling

• Public · Korea Gas Corporation

  Improving the public chatbot service to increase customer satisfaction through consultation work efficiency and communication activation

• Culture · Seoul Museum of Art

  Enhance customer experience and maximize business utilization with AI smart gallery where you can view works that are only showed in museum's collection

• Medical · OneDay Dental

  With a chatbot that can introduce hospitals and disease-related CS, as well as make appointments for treatment, the proportion of front desk work decreased by 30% and the number of people waiting in the lobby decreased by more than 20%.

• Broadcasting · Hyundai HCN

  By introducing deep learning-based movie recommendation AI, movie viewership increased by 8% with intuitive service centered on core functions

• Education · Jung Chul Language Institute

  Reduced the proportion of CS tasks by more than 20% by transferring all necessary front tasks to the chatbot before registering for a private educational institute such as level test and registration