GS ITM-페르소나시스템 AI챗봇 솔루션 총판 계약 체결식. GS ITM 정보영 전무(좌측 3번째), 페르소나시스템 유승재 대표(우측 3번째).

GS ITM (CEO Byun Jae-cheol) announced on the 19th that it had signed an exclusive distributor contract for AI chatbot solution with Persona System (CEO Yoo Seung-jae) the day before for the full-fledged artificial intelligence (AI) business. A chatbot refers to an AI-based chat robot that can be used for customer consultations, etc.

According to the Persona System, the company's artificial intelligence chatbot solution 'ROCHA.AI' is an unmanned response product that customers can use immediately without additional coding through artificial intelligence-based Natural Language Generation (NLG). By installing in the existing server, it is possible to shorten development time and reduce costs, and through its own engine specialized in Korean, it is possible to identify customers' intentions within 0.15 seconds and provide appropriate answers.

Last year, it obtained GS certification level 1 from the Korea Information and Communication Technology Association (TTA), and its technology was recognized through KOLAS international certification. Currently, it has been introduced in various fields from financial/insurance companies such as Korea Gas Corporation, Polytechnic University, and Hyundai HCN to public institutions to realize automation of tasks such as customer consultation and service recommendation.

Persona System CEO Yoo Seung-jae said, “Signing a solution distributor contract with GS ITM will be an opportunity to strengthen the business foundation of each company at this point in the golden age of AI. I will,” he said.

GS ITM's Executive Vice President Jeong Bo-young said, "We want to provide customers with better experiences and insights by combining the AI ​​function of the Persona System with our competitive data-based business, including the membership business." We expect to reduce the burden on customers at a reasonable cost through the cloud service method as well as the method of installing and operating the solution directly on our own computer room server rather than in a remote environment like the cloud),” he said.

Park Hae-sik, reporter for Donga.com pistols@donga.com