SONA AICC

SONA AICC

Customer communication evolves with AI

Our services utilize top-performing Korean speech recognition engines and generative AI
to offer real-time keyword extraction, knowledge document recommendations, consultation summaries,
customer emotion analysis, and automatic consultation type suggestions.

AI Contact Center (AICC)

We provide unmanned consultation services through call bots and chatbots,
as well as advanced AI-based consultation assistance tools.

The only chatbot solution in Korea
that can install an NLP engine

Install a chatbot with a natural language processing engine on your existing server.
Implement AI-based customized self-service while ensuring robust security.

User Benefits

  • Chatbot generated with
    minimal data

  • Application of Natural Language Generation (NLG) technology

  • Dialog Management system supporting easy conversation structure configuration

  • Bulk testing of large amounts of training data possible

Actual results of companies
that have implemented SONA CHAT

  • 30% Down

    Phone consultation inquiries

  • 43%

    Customer satisfaction

  • 93%

    Average response rate

Subscription-based cloud AICC
that's easy and quick to create

Training data is automatically generated in 3 seconds.
Quickly build an AI Contact Center (AICC) and easily integrate it with your website, social media, and applications.
Operate AICC cost-effectively through a monthly subscription model.

User Benefits

  • Cloud-based chatbot
    built in one day

  • Industry-specific templates for quick start

  • NLG technology generating natural language

  • Easy and intuitive conversation structure configuration

  • 1 step bulk data testing

Actual results of companies
that have implemented SONA CHAT

  • 30% Down

    Phone consultation inquiries

  • 43%

    Customer satisfaction

  • 93%

    Average response rate

Proactive call bot providing a smooth
consultation journey

Delegate repetitive tasks to voice AI that can respond to customers 24/7.
Provide satisfying communication experiences to customers
through natural and accurate conversations while laying the foundation for improved work efficiency.

User Benefits

  • Complex conversations with quick voice recognition

  • Cloud-based call bot created in one day

  • Providing industry- specific learning models

  • Smooth processing of unfamiliar technical terms and complex numbers

  • High recognition rates achieved through AI engine

  • Natural conversations based on 37 languages and 103 voice tones

Actual results of companies
that have implemented SONA CALL

  • 22% Down

    Phone consultation inquiries

  • 83%

    Customer satisfaction

  • 71%

    Average response rate